Norwich International Airport Tops Thomson Holiday Customer Service Survey

February 5, 2013 by
Filed under: Airport News 

Norwich International Airport has been voted one of the best in the UK by Thomson passengers who completed the Thomson Customer Service Questionnaire during 2012.

The questionnaire covers the helpfulness of the Check-in staff, service received at the Customer Services Desk and the overall UK departure airport experience.

Norwich International achieved equal first place out of seventeen airports served by Thomson across the UK.

Gary Blake, Customer Services Manager commented “Our aim is to be the airport of choice for friendliness and great customer service and these results indicate that we are achieving our goals. Our customer services team work extremely hard to maintain high levels of service and I am delighted that this has been recognized by our Thomson passengers and very much hope that our objective, to ensure our passenger’s journey through our airport is a pleasurable experience is enjoyed by all.”

2013 is forecast to be a busy summer for Norwich International Airport with Thomson holiday flight capacity up 113% year on year with additions such as Tenerife, Tunisia and Turkey.


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