Thomson Holidays introduce Ash Guarantee to protect holiday plans

May 19, 2010 by · Leave a Comment
Filed under: Airline News, Tour Company News 

The travel chaos left in the wake of the Icelandic volcano, Eyjafjallajokull has left many travellers uncertain over summer holiday plans. But Thomson have intoduced a new “Ash Guarantee” for its customers booking package holiday or flight only deals.

The ‘Ash Guarantee’ promises:

· Thomson will make sure customers are looked after by any one of our 18,000 staff
· Thomson will get customers home, or out on holiday as quickly as possible
· Thomson will pay for any costs if customers have to stay on overseas (within reason!) so customers don’t have to claim anything back
· In the unlikely event that a holiday is cancelled due to the ash, Thomson will help customers affected find other great holiday deals, or of course, offer a full refund.

The ‘Ash Guarantee’ further reiterates the benefit of booking with an ATOL bonded package tour operator, such as Thomson, which offers customers looking to travel during these times complete assurance that should the worst happen, that they are in the best hands.

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